Privacy Policy

Welcome to ZayChat. We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how ZayChat collects, uses, stores, and shares data when you access or use our services.

By downloading, registering for, or using ZayChat, you agree to the practices described in this Privacy Policy. If you disagree with any part of this Policy, please discontinue use of the application.

We may modify this Privacy Policy occasionally to reflect service updates, legal requirements, or operational changes. Updated versions will be published inside the app or through other official channels. Continued use of ZayChat after changes become effective means you accept the revised Policy.

1. Information We Collect

1.1 Information You Submit

While using ZayChat, you may provide information directly to us, including:

• Profile and Registration Details
  This may include your display name, username, avatar, gender, birthday, phone number, email address, verification information, and other profile-related content.
• Content and Communications
  Information shared through the platform, such as voice room conversations, private messages, comments, images, videos, audio recordings, and other user-generated content.
• Purchase and Payment Data
  Records related to subscriptions, virtual items, coins, gifts, and in-app transactions. Payment processing is handled by authorized third-party payment services, and we do not store complete bank card details.
• Customer Service Information
  Data submitted when contacting support, sending feedback, participating in surveys, or reporting technical problems.

1.2 Information Collected Automatically

When you interact with ZayChat, some information may be gathered automatically, including:

• Device and Technical Information
  Such as device model, operating system version, application version, device language, screen size, mobile carrier, network type, and advertising identifiers.
• App Activity Information
  Including login times, usage frequency, interaction behavior, session duration, feature engagement, error reports, and diagnostic logs.
• Location-Related Information
  Approximate geographic information derived from IP address, network connection, or device settings.
• Safety and Risk Control Data
  We may review activity patterns and certain content to identify suspicious behavior, policy violations, spam, fraud, or unauthorized access attempts.

1.3 Information from External Sources

In certain situations, we may receive information from third parties, including:

• Social Login Providers
  If you sign in through Apple, Google, Facebook, or similar services, limited account details may be shared with us according to your authorization settings.
• Business and Technology Partners
  Advertising providers, analytics companies, cloud infrastructure services, and payment platforms may provide operational data necessary for delivering and improving our services.

2. How We Use Your Information

ZayChat may use collected information for purposes including:

• Creating and maintaining user accounts
• Operating voice chat rooms and social features
• Delivering personalized recommendations and content
• Enhancing security and preventing abuse
• Improving app stability, functionality, and performance
• Processing transactions and virtual purchases
• Responding to support requests and user feedback
• Meeting legal, regulatory, and compliance obligations

Where required by applicable law, we process personal information based on user consent or other lawful grounds.

3. How Information May Be Shared

ZayChat does not sell users' personal information to third parties.

We may share information under the following circumstances:

• Service Vendors and Partners
  We cooperate with trusted third-party providers that assist with hosting, analytics, moderation, customer support, advertising, and payment processing.
• Legal and Regulatory Requirements
  Information may be disclosed when required by law, legal process, government request, or to protect the rights, security, and safety of our users, platform, or business operations.
• Corporate Transactions
  If ZayChat undergoes a merger, acquisition, restructuring, financing, or sale of assets, user information may be transferred as part of that transaction.
• Related Companies
  Data may be shared within affiliated entities to support internal operations and maintain consistent services.

4. International Data Processing

Because ZayChat serves users worldwide, your information may be transferred to, stored in, or processed in countries outside your own jurisdiction. We take reasonable measures to ensure appropriate data protection safeguards are applied where required.

5. Data Protection and Security

We use commercially reasonable administrative, technical, and physical safeguards to help protect user information from unauthorized access, misuse, disclosure, alteration, or destruction.

Despite these efforts, no online platform or electronic storage method can guarantee absolute security. Users are responsible for maintaining the confidentiality of their account credentials.

6. Your Privacy Rights

Depending on your local laws and regulations, you may have rights to:

• Access personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account or information
• Limit or object to certain data processing activities
• Withdraw consent where consent is the legal basis

You may submit requests through the app settings or contact our support team directly.

7. Cookies and Similar Technologies

ZayChat may use cookies, local storage, SDKs, and similar technologies to support core functionality, analyze traffic, improve performance, and personalize user experience.

These technologies are not intended for unauthorized cross-platform tracking.

8. Children and Age Restrictions

ZayChat is not designed for individuals who do not meet the minimum legal age in their jurisdiction. We do not knowingly collect personal information from underage users. If such information is discovered, we will take reasonable steps to remove it promptly.

9. Changes to This Privacy Policy

We reserve the right to update or revise this Privacy Policy at any time. The latest version will always be accessible within the application. Your continued use of ZayChat after updates become effective constitutes acceptance of the revised terms.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us through:

Email: [email protected]